TERMS & CONDITIONS

1. CroatiaHolidays.travel acts as an online marketplace platform under the umbrella of Croatia Holidays Ltd. Group. It strives to create the best deals and opportunities for our customers. Croatia Holidays Ltd. is company established and operates under the laws of Croatia with obligations of the directive (EU) 2016/680 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data by competent authorities for the purposes of prevention, investigation, detection or prosecution of criminal offenses or the execution of the same.




2. Croatia Holidays Ltd. Group. headquarters are at Dr. Ante Starčevića 24, 20000 Dubrovnik, Croatia, company's phone number is +385 (0)91 1145 000 and company's email is: [email protected]




3. In accordance with the directive, we take great respect for the privacy of our customers, as we strive to secure full disclosure of the information to the third parties of all data that is collected about the user necessary to complete the reservation. Therefore we insure safety, security and privacy of all information and purchases from our customers. All the employees under Croatia Holidays Ltd. Group and Tour Operators under the contractual obligation are responsible to oblige with all the principles of privacy protection.




4. As a travel agency, we provide private retail services to our customers under the contract with several tour operators in the Balkan area. Croatia Holidays Ltd. Group is not the tour operator, meaning that we provide the service of assistance in organizing and providing the best prices for tour packages or tourist services. In the position of the agent, we provide the tour operators with all the necessary information needed to complete the reservation of the specific service. Croatia Holidays Ltd. Group is formed by a team of local expert agents combined with an experienced marketing team and equipped with state-of-the-art IT-support. The Tour Operator takes upon the responsibility of the performance and the quality of the service provided by them. The cancelation policy for each tour/service is transparent and is established before the finalization of the reservation, after which you will receive the voucher with the transparent details of the given Tour Operator.




5. The cancelation policy, non-refundable deals, early booker deals, and deposits may vary for each deal. Customers can get further and more specific information regarding these items with our agents during the process of the booking. Specific cancellation policy for each deal can be found under CONDITIONS in each deal separately.




6. Cancellation policy of CroatiaHolidays.travel as a travel agency fully depends on the policy of the specific Tour Operator – the actual provider of the tour/service.




7. CARD PAYMENT
   Croatia Holidays takes data protection and privacy very seriously. We collect only relevant and necessary data to accomplish the specified purpose and to meet our obligations. Our buyers are informed about the way the collected data is used, moreover, they can control and determine how their personal data is used. Buyers can also decide whether they want their name removed from the list used for marketing campaigns.
   All user personal data is kept strictly confidential. It is available only to employees who require such data to perform their work tasks. All employees of Croatia Holidays and business partners are obliged to demonstrate that their activities are compliant with the Data Protection Principles. Croatia Holidays uses WSPay for online payments.
   

   WSPay is a secure system for online payments, real time credit and debit card payments, and other payment methods. WSPay ensures the buyer and the merchant with the secure card data entry and transfer, which is also confirmed by PCI DSS certificate. WSPay uses 256-bit SSL encryption and TLS 1.2 cryptographic protocol as the highest protection standards for data entry and transfer.

   

   
   

   CURRENCY
   All payments will be effected in Croatian currency. The amount your credit card account will be charged for is obtained through the conversion of the price in Euro into Croatian kuna according to the current exchange rate of the Croatian National bank. When charging your credit card, the same amount is converted into your local currency according to the exchange rate of credit card associations. As a result of this conversion there is a possibility of a slight difference from the original price stated in our web site.




8. By paying for the tour/service (via online payment or bank transfer), customers agree with our general terms and conditions.




9. Transactions made will be processed in Kuna (Croatian currency). All the currency conversion that happens during the transaction is in accordance with the exchange rate of credit card companies and the current exchange rate of the Croatian National Bank. As a result of this process, the prices outlined on the website may have slight differences from the charged price.




10. Upon reservation confirmation from CroatiaHolidays.travel by email, customers will receive a deposit payment request (amount per person depends on the selected program/service and departure date). Please note that the deposit is non-refundable. The remaining balance, full amount from which the deposited amount is deducted, is to be paid upon the date stated in CONDITIONS of each deal individually.




11. Vouchers will be sent automatically to your email, therefore it's important to fill inn all the details, especially email address, correctly. When the booking is confirmed, customers will be asked to provide the names of all travelling passengers. The names should be given correctly, the way they are written in customers' travel documents.

12. CroatiaHolidays.travel will provide additional information about destinations, however, CroatiaHolidays.travel does not provide organized flights from your arrival points and to departure points.

13. Passengers are required to double check that the date, the price, the route they chose correspond to their travel plan and wishes before they proceed to payment.

14. Passports, visas and immigration requirements: In case passengers need visa to travel to Croatia and neighbouring countries, or transit countries, they take full responsibility in obtaining the right type of visa in time. CroatiaHolidays.travel is not responsible for any visa / travel document issues that may occur on the border control, and doesn't provide any refund in case passenegers are denied entry to Croatia or any transit country, or in case passenger's visa application is not successful. We advise that you confirm these with the relevant Embassies and/or Consulates well in advance of booking, to avoid any delays on the day of departure.

15. Travelling with children and minors travelling without an adult: Each booking must have at least one 18 year old (or older) in the party who will take full responsibility for any customers on the booking who are less than 18 years old. Some tours/services do not allow children younger than 12 years of age. Young children should NEVER be left unsupervised.

16. Money and personal belongings: We strongly recommend that customers store all money and valuables in a secure place during the tour/service. CroatiaHolidays.travel and the tour/service provider are not responsible for lost money or belongings.

17. Flight delays or diversions: CroatiaHolidays.travel is not responsible if your outbound or return flight is delayed or cancelled. The customers should inform the agent or the Tour Operator in advance of changes in flights or accommodation address in case the transfer is booked.

18. Travel insurance: We highly recommend that passengers obtain a personal travel health insurance to cover them whilst on their holiday. Please ensure you read the terms and conditions of your policy carefully to ensure cover is right for you. CroatiaHolidays.travel does not accept any responsibility if you cannot travel because of sudden health issues or personal issues / emergencies. In that case a standard cancellation policy for the cruise is applied. If you are worried that such issues might occur, we highly advise to get a INSURANCE AGAINST CANCELLATION OF RESERVED SERVICES which includes Cancel For Any Reason Coverage.

19. It is customers' responsibility to ensure they are medically fit to travel. Take safety advice – do not swim if the seas are rough. Avoid sunbathing between 11am and 3pm; apply high factor sunscreen and reapply frequently; never expose babies under 6 months to the sun and always take extra care with children; remember, it’s possible to burn in the shade, when it’s cloudy and while swimming; at the first sign of burning get out of the sun immediately; always drink plenty of water. In case you have some dietary restrictions or allergies – please inform the agent during the booking process. Please note that cruise deals are not suitable for persons with restricted mobility.
    
    

20. CroatiaHolidays.travel will not be held responsible for any accidents that may occur and insist that clients are informed of this and the need for extra observation and caution whilst being onboard or walking between vessel(s) and during coach tours. Due to specific mooring conditions, for cruises, and requirements in some Croatian ports, vessels are moored side by side, making it necessary for the clients to cross from one vessel to another with gaps in between vessels in order to get to the shore. In such cases clients need to take special care when crossing and do this at their own risk. Crew assistance will be given to those needing and requesting.

21. The Tour Operator reserves the right to cancel the departure in case of less than 10 participants. In case of cancellations by the Tour Operator a suitable replacement vessel will be put in place at no extra cost. There is no refund for unused services mentioned in INCLUDED as the cruise is sold as a whole package.

22. On cruise service, the Captain reserves the right to change the route in case of bad weather conditions. Guests have to follow vessel rules (found in written form on the vessel) especially with regards to bringing drinks on board and in case of inappropriate behavior the Tour Operator/captain reserves the right in asking clients to disembark .

23. Please remember there is no such thing as „drink package“ and „all inclusive package“ on small cruise ships in Croatia. All drinks other than mentioned in inclusions are paid separately on board according to consumption. Customers are not allowed to bring their own food and drinks on the ship.

24. Factors which may affect information accuracy: We rigorously check the information we supply to ensure it is correct. However, please bear in mind that cruise operators under certain circumstances such as weather conditions, time of year etc. may cause some of the amenities we have described to be unavailable or different from those advertised in the itinerary or inclusions.

25. CUSTOMER RESERVATION CHANGE. Please note that name change is available with a fee (varies depending on the operator), date and vessel/bus change is available only with a standard cancellation fee of every particular ship/bus. Moving the deposit or full payment to a different date or vessel/bus is not possible.

26. Customer Services & Complaints: It's the Tour Operator who takes upon the responsibility of the performance and the quality of the service provided by them. Should you feel the need to notify the Tour Operator about any aspect of your service which did not meet expectations, please contact directly your travel manager / rep. Complaints must be made in writing for the Tour operator to be able to investigate the matter thoroughly. Any complaints regarding service have to be given directly on the spot, and through the official representative of the Tour Operator.

27. All photos on our website are copyrighted material and all rights are reserved. This means you must have permission to use the photos, texts and other materials represented on our web page that are either owned by us or were licensed to us by the owners. If you would like to use some of our texts or pictures, please contact us by email. The one is not allowed to change, copy, send, show or publish our materials without our written consent.

If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number or official authorities of the Republic of Croatia.